Guest Room FAQs

    • 1. Can I smoke in the guest rooms?
    • All rooms are non-smoking.
    • Some facilities offer smoking areas, so please smoke there.
    • 2. I have reserved two rooms. Can you make sure they are adjoining?
    • Please note “Prefer adjoining rooms” in the Requests field when making your reservation.
    • Unfortunately, we may not be able to guarantee your request due to room occupancy status.
    • 3. What items can I borrow?
    • DAILY LIFE: Curling irons, clothing steamers, mobile chargers, nail clippers, umbrellas, thermometers, sewing sets, trouser presses, multi-type power conversion adapters, extension cords, ice packs, shoe trees, shoe polish sets, electric heaters
    • CHILDREN: Bed guards, auxiliary toilet seats, diaper buckets, bed-wetting pads, hot water temperature gauges, children's bath chair mats
    • *Please note that supplies may be limited. Please contact the Front Desk between 3:00 p.m. and 8:00 p.m
    • 4. Are amenities available in the rooms?
    • The rooms come with toothbrush sets, cotton swabs, slippers, shampoo, conditioner, body soap, and hand soap. Body towels, hair brushes, and shavers are available free of charge from the Front Desk.
    • *Please note that supplies may be limited. Please contact the Front Desk between 3:00 p.m. and 8:00 p.m
    • 5. Are rooms cleaned daily?
    • The Hotel does not provide a daily cleaning service.
    • However, if you wish, we will replace bath towels, face towels, and bath mats, and empty your rubbish bin. Bed-making and room cleaning is limited to once every three days.
    • *Additional room cleaning and linen replacement can be arranged for an extra charge. Please contact the Front Desk for details.

Services FAQs

    • 1. Can I use the internet?
    • All rooms offer free Wi-Fi.
    • *The Wi-Fi password is displayed in your room.
    • 2. I have a child, so would like a bed guard.
    • We offer these free of charge.
    • To request one, please write “Bed guard” in the Requests field.
    • Please note that we only have a limited number available.
    • 3. Do you provide newspapers?
    • We do not.
    • 4. Do you have any humidifiers?
    • All guest rooms are equipped with air humidifiers and purifiers.
    • 5. I have a baby that needs milk. Can I boil water in the room?
    • Guest rooms are equipped with electric kettles.

Access FAQs

    • 1. Do you have any parking?
    • We do (charges apply). Please reserve parking ahead of time with the Front Desk if you need it.
    • Please note that we only have a limited number available. Charge: 1,000 yen per night (*2:30 p.m. to 11:30 a.m. is one night)
    • 2. How can I get to the airport?
    • Please check the Access section of the website of each hotel for details.
    • 3. Do you have an airport shuttle service?
    • Unfortunately, we do not offer airport shuttle services.
    • 4. How can I get to the station?
    • Please check the Access section of the website of each hotel.

Food FAQs

    • 1. Do you offer a breakfast service?
    • Some facilities offer a breakfast service. Please check the Facilities section of the website of each hotel.
    • 2. Do you provide room service?
    • Unfortunately, we do not.
    • We can direct you to some local dining options.

Accommodation FAQs

    • 1. What are the check-in and check-out times?
    • Check-in time is 3:00 p.m.
    • Check-out time is 10:00 a.m.
    • 2. What are your cancellation policies?
    • Cancellation charges apply from two days before the date of your stay. Please contact your travel agent directly if you booked via an agent.
    • No-show: 100% of accommodation charges
    • 2 days prior: 100% of accommodation charges
    • Day before: 100% of accommodation charges
    • 3. Can someone else in my party check in before me?
    • You can check-in, please tell us the name of the reservation person.
    • However, please note that we will confirm the identity of those who come late.
    • 4. Can you hold my luggage for me before I check in or after I check out?
    • The Hotel cannot hold Guest baggage before check-in time or after check-out time. Some Hotels have lockers, so please available them.

Best Rate FAQs

    • 1. Best Rate Guarantee Terms
    • The best rate is guaranteed as long as the following conditions are met.
    • Same hotel
    • Same accommodation plan
    • Same accommodation date(s)
    • Same number of persons staying
    • Same room type
    • Same services, sale condition, cancellation conditions
    • 2. Additional information regarding base rate conditions
    • The best rate (lowest rate) at the time of reservation taken from a comparison of the official site with other internet reservation sites and under the same conditions.
    • *Excludes auctions, sales through travel industry personnel or travel agents, individual sales, or other transactions in which the hotel is not involved.
    • *Charges that are different even though the room capacity is the same are for different room types.
    • *If you find a lower price on another website after making a reservation through our official site, please contact us within 24 hours of your reservation via e-mail, and include a screen capture image that shows the price (including tax) in question.